Internal Customer/Staff
An internal customer is a customer who is directly connected to an organization, and is usually (but not necessarily) internal to the organization.
“Internal Customer Service refers to the interactions between all the employees who support the company and those who work on the front line with “The Customer”.” (Elaine. "What Does “Internal” Customer Service Really Mean?" ElaineAllison.com. Positive Presentations Plus Inc., 26 Nov. 2012. Web. 29 Mar. 2017.)
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Without quality internal customer service, our employees with the Riverhawks will not perform at the level we want them to.
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Examples
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A payroll person makes an error on someone’s pay check, the employee can become frustrated, and the customer notices the indifferent attitude of the employee.
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Two employees are not speaking to each other or are blaming each other’s departments. When two people ignore, avoid or blame each other because they don’t have the tools to resolve issues, there are service breakdowns internally and further along the line. Honest communication is key, and working towards “resolve” and how to fix things without ill feelings will always catapult an organization forward.
Staff:
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General Manager
Assistant Manager
Media​
Box Office
Stats
Concessions
