Identification of Needs and Wants
The Wants
The Needs
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Interactive and Connected
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Providing platforms for our customers to interact with the organization, and gain a personal connection, is what generations of today want.
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Promotions
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Having promotional nights that add to the fan experience is a vital part of our organizations mission.​
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Community Involvement
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While being affiliated with organizations that are heavily involved in the community, it is important that we give back as well. Community engagement is not only important to the front office staff, but the organization as a whole.​
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Exciting On-Field Product
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As the RiverHawks organization is in the business of service, the number one task of the firm is put a winning team on the field that can be developed and improved. We take pride in our players and we recognize their impact on the RiverHawks community.​
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"The Extra Mile"
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We want to exceed all expectations of our customers and be the best organization in the FCBL and other similar leagues. Customers love this and it will be noticed.
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Security
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Safety is our number one priority for the spectators that come to Berry-Allen Field. Security officers will be on scene every game day, and emergency procedures are put in place.
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Fluency
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The customers come to us because they trust us to provide a valuable experience with the RiverHawks, and they deserve a seamless, enjoyable visit at the field. The job of the staff is to make every event run effortlessly in the eyes of the customer.
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Hospitality​
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Being a part of the RiverHawk family​ is important to this organization, and superior hospitality and kindness will be show to our customers and the community. Being personable with them and taking initiative to learn and interact with our customers is valuable to the RiverHawks and the customers' experience.
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